Three key considerations when selecting a new SAP Business One support partner

With more than 40 years’ experience and a team in excess of 1,000 certified B1 experts, we know how to ensure companies maximise the potential of their solution – and to return a fast ROI on their ERP investments.

Selecting a suitable support partner is a critical decision that can profoundly impact your business's long-term success. Your ERP system is the digital backbone of your organisation, and the right support partner is more than just a vendor—they are a strategic ally. Choosing the wrong partner can lead to costly downtime, missed opportunities, and a system that fails to evolve with your business.

Here are the most important things to consider when it’s time to select a new support partner.

Experience is key to success

First and foremost, technical expertise and industry experience should always be non-negotiable. A prospective partner must possess a deep understanding of your SAP Business One solution — plus any additional eco-system extensions.

Certifications and accreditations from the ERP vendor are excellent indicators of their proficiency. However, technical know-how is only half the battle. They must also have a proven track record of successful projects within your industry. A partner with a solid understanding of your sector’s unique challenges, regulations, and workflows can provide valuable insights and tailored solutions that an outsider simply can't.

At SEIDOR, all of our support team are SAP Business One Version 10 certified. This helps us to complete the majority of support tickets in-house, without escalation to SAP, minimising any periods of downtime. Additionally, our support team are also certified to help support a wide range of popular add-ons from vendors such Boyum IT, Codeless Platforms, Sharperlight and MyWave.ai.

Continuous Improvement

One of the things that really makes SEIDOR stand out from other SAP Business One support providers is our Continuous Improvement Plan. All of our account managers come from a consultancy background with a deep understanding of SAP Business One.

This knowledge and experience help us to provide our customers with proactive optimisation of their ERP, and not just reactive problem-solving. We work closely with our customers to activity improve systems to help overcome any industry or regulatory issues.

This approach helps our customers leverage strategic guidance to stay ahead of the curve and ensure that their SAP Business One solution is equipped to accommodate future growth.

Culture Club

One thing which is sometimes overlooked when assessing potential support partners is whether they are suitable cultural fit for your business. You should always be in regular contact with your chosen support partner and communication is key.

When you’re doing your research on potential partners, analyse how easy are they to reach. Is there always a single point of contact? If you’re always going to be dealing with different people, or you’re treated with a ‘one-size-fits-all’ approach, it’s a relationship that will initially frustrate, and then ultimately fail.

Here at SEIDOR we believe in creating a collaborative framework across our team that not only supports your solution but provides consultancy and advice on best practice scenarios to help your evolving priorities.

Award-winning ERP support

Selecting the right SAP Business One support partner is a long-term strategic decision. Our SAP Business One services have been recognised by SAP with numerous awards. By aligning your business with a partner like SEIDOR who has deep industry expertise, a proactive approach to managing SAP Business One users, and a clear and honest commercial model, you can build a relationship and a solution that focuses on continuous improvement to help unlock the full potential of your SAP solution.

Get in contact today with one of our SAP Business One Technical Account Managers to see how you can maximise the investment in your solution. Give us a call today on UK: +44 (0) 1932 212 777 or IE: +353 (0) 1 697 1818 to discuss your SAP Business One support options.