FS Systems International drives levels of customer service with SAP Business ByDesign

FS Systems International provides fire and electronic security systems, predominately into the mining sector, across Africa and LATAM. The company was established in 2016 and provides value-added services to customers. Working mainly in remote areas, the company required a reliable and powerful solution that provides real-time data. Having turned to SEIDOR to solve its unique challenges with processes and supply chain logistics, SAP Business ByDesign has helped FS Systems to unlock business value for customers via a cutting-edge platform.

Before: Challenges and Opportunities
• Previously, FS Systems had multiple operating systems that did not talk to one another
• Management was finding it a challenge to deliver a high standard of customer service
• New software was required that could support their newly established supply chain model and
streamline processes

Why SAP Business ByDesign and SEIDOR
• SAP Business ByDesign is an integrated, collaborative, and fully mobile system
• SEIDOR was highly proficient at adapting the solution to meet FS System’s strategic needs
• SAP’s pre-packaged capability fulfilled its promise of timely implementation and cost-effective delivery,
creating immense value from the onset

After: Value-Driven Results
• Since implementation, management now has a fast and effective way to access accurate data for mobile operations across large geographical areas in Africa
• FS Systems has one functional and highly efficient system, which adds immense value to its supply chain and customer base
• SAP Business ByDesign has resulted in a more collaborative, integrated environment that is sensitive to customer needs.
• The overall supply chain has sped up, improving efficiency