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CUSTOMER EXPERIENCE
SAP Field Service Management
SAP Field Service Management, or SAP FSM, is Seidor's ideal solution for the management of field technicians, facilitating their work and obtaining relevant information from their intervention to improve decision-making.
CUSTOMER EXPERIENCE
SAP Field Service Management
SAP Field Service Management, or SAP FSM, is Seidor's ideal solution for the management of field technicians, facilitating their work and obtaining relevant information from their intervention to improve decision-making.
Delivering an optimal service experience is a key element of the overall customer experience and customer loyalty. It has the key tools to offer a proactive and mobile service that satisfies the customer with the support of the functionalities of disruptive technologies such as Artificial Intelligence, machine learning or the Internet of Things.
STREAMLINE YOUR TECHNICAL SUPPORT
SAP Field Service Management will allow you to quickly and agilely plan the intervention of field technicians, to optimally allocate services according to the capabilities or location of the technicians. In addition, it will allow you to simplify the management of technicians at the customer's premises by carrying out all the management on their mobile device and to manage and invoice services more efficiently and quickly, with all the data available in real time.
Value proposition
Flexible
It allows manual or automatic planning according to pre-configured parameters.
Mobility
It can geolocate clients and carry out all the steps required by the intervention during the service.
Agility
It enables more reliable and faster invoicing with real-time customer data and validation.