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TECHNOLOGY MANAGEMENT
SAP BASIS System Managed Service
Grow your business thanks to an industrialised, proactive, scalable, SLA-based, multi-certified service at a fixed rate, provided by dedicated BASIS specialists with whom you can speak naturally.
TECHNOLOGY MANAGEMENT
SAP BASIS System Managed Service
Grow your business thanks to an industrialised, proactive, scalable, SLA-based, multi-certified service at a fixed rate, provided by dedicated BASIS specialists with whom you can speak naturally.
+120
Active services in Spain
+80
With corrective 24x7 support
+1.200
Managed SAP systems
+50%
Of the systems on SAP HANA
What do we get with the SAP BASIS Managed Service?
Ensure business availability
Avoid system availability and performance issues that negatively impact the business or brand image.
Harness the right knowledge
Work with a correctly dimensioned SAP BASIS management team in continuous training and focused on the service.
Meet optimum service levels
Ensure compliance with established KPIs and, should you not have a business continuity solution, also with the RTO and RPO.
Ensure efficient communication and management
Interact naturally with the team and enjoy a proactive, scalable and guided service through efficient management bodies.
Capacities
Proactive approach and Monitoring
Management, supervision and administration of your SAP system, maximising its benefits and minimising incidents and problems.
Specialisation and Collaboration
Enjoy working with a specialist SAP BASIS team that assumes responsibility for the service, provides technical advice and acts as if it were another member of your internal team.
Commitment and Responsibility
With 24x7 critical incident attention and resolution capacity, committed to quality, safety and continuous improvement, and based on a fixed-rate model.
Secure procurement and return
Performing secure, professional procurement and return phases based on minimising risk and impact on end users and internal IT team.
Reap the rewards of working with Seidor
Minimise the effects on systems
Work with a specialist SAP BASIS team
We meet SLAs
Enjoy efficient control and governance
SAP BASIS Management Service
SEIDOR's SAP BASIS managed service consists of the following services:
Service Management and Deliverables
Technical Monitoring Service
Administration service
Corrective Service
Preventive and Planned Actions Service
Low Demand Service
These services can be customised in certain aspects to respond to the specific requirements of each organisation.
The managed service is provided on the SAP solution set and the systems that comprise it.
This service is included in our Seidor Cloud/4SAP solution when you are looking for a managed infrastructure, platform and BASIS service, all in one.
Relevant certifications
ISO9001 | ISO14001 | ISO15504 | ISO20000 | ISO27001 | ISO33001
We have the main certifications in quality management, environment, process evaluation, IT service management and information security systems.
SAP PCoE | SAP PARTNEREDGE PROGRAMME | SAP SMaaMS
We are a Partner Centre of Expertise, growing together with SAP thanks to the SAP PartnerEdge Programme, and we are SAP Solution Manager as a Managed Service (SMAMS).
SAP Run Certification
Certificates to offer a comprehensive SAP solution that operates in accordance with the manufacturer's quality standards.
SAP-Certified Provider of SAP S/4HANA Solutions Operations
We are certified in the use of best practices in SAP S/4HANA solutions.