websightsMcDonalds UAE Case Study | SEIDOR

McDonalds UAE Case Study

Leveraging SAP SuccessFactors as a key HR solution to faster time to value employees.

Learn how McDonald’s UAE Serving Up a Satisfying Experience for Employees and Candidates. Emirates Fast Food Company (McDonald’s UAE) operates McDonald’s restaurants in the United Arab Emirates. It seamlessly operates in more than 185 restaurants across emirates to deliver consistent dining experience to its customers. The organization relies on a young, highly diverse workforce made up of 25 nationalities who are supporting and serving customers 24 hours daily.

Before: Challenges and Opportunities

Standardize HR processes and policies across the organization to increase the efficiency of HR. Digitalize and automate time-consuming and inefficient paper-based, manual processes


integrated portfolio of SAP® cloud solutions covering finance, procurement, inventory management, and HR. HR solutions that cover the entire employee lifecycle; integration with SAP S/4HANA®

After: Value-Driven Results

Rolled out a single HR and payroll system for 5,000 employees across 185 restaurants, which serves as

a single source of truth for employee data, and helps ensure consistency between payroll and finance systems

Digital HR Services

Emirates Fast Food Company LLC’s workforce is young, diverse, and highly distributed – 65% of employees are aged 22-28 and they work at more than 185 restaurants across the UAE. Paper-based, manual HR processes were inefficient, and disparate policies made it difficult to manage HR effectively and deliver a consistent employee experience.

With the SAP® SuccessFactors® Employee Central solution, Emirates Fast Food Company centralized, standardized, and optimized HR processes based on proven best practices. The organization benefits from a single source of truth, instant access to employee data, automated approval workflows, and enhanced reporting capabilities – all available on the go, anytime, anywhere via the SAP SuccessFactors Mobile app. This has reduced the number of phone calls that store managers have to deal with by 75%, dramatically reducing administrative workload.

Binay Moktan

HR Director, Emirates Fast Food

"With SAP SuccessFactors Solutions, we can deliver a consistently excellent experience for employees at all our restaurants, so they can deliver an equally great experience to our customers"

Thanks to the SAP Preferred Success plan and the engagement of the Customer Success Office, we embarked on a smooth digital transformation journey from our legacy on-premise ERP to an Intelligent ERP. The expert guidance, advice, and support from our customer success manager proved essential throughout the entire process.

Prakash Rao
IT Director
Download McDonald's Case Study

Download McDonald's case study

SAP S/4HANA Case Studies

Asmak Success Story

ASMAK took the decision to embrace digital transformation and decided to invest in SAP’s digital expertise and knowledge

Falcon Pack Case Study

Falcon Pack has been in the manufacturing industry in the region for the last 30 years, and despite starting out on a small scale, the company has grown exponentially.