Seidor
Hero Servicios Gestionados de Mantenimiento de Aplicaciones SAP (SAP AMS)

TECHNOLOGY MANAGEMENT

SAP Application Management Services (SAP AMS)

As one of the main AM service deployers and providers in the market, SEIDOR provides a service to organisations that enables them to grow and transform their businesses, either by incorporating new businesses or by making their functionalities evolve.

TECHNOLOGY MANAGEMENT

SAP Application Management Services (SAP AMS)

As one of the main AM service deployers and providers in the market, SEIDOR provides a service to organisations that enables them to grow and transform their businesses, either by incorporating new businesses or by making their functionalities evolve.

+550

Specialised consultants in AM

+200

National and international AM customers

100%

Functional Coverage

+100

Countries with territorial coverage

AM service areas

service

Service Management

Financial planning and control, monitoring reports, service levels and indicators. Controls the risks and ensures the resources necessary to ensure the maintenance and evolution of the Information Systems.

Certificaciones

Quality Management

It establishes control mechanisms for monitoring quality indicators and compliance with Operational Management procedures and methodology, as well as improvement plans.

checklist

Operational Management

We respond to the daily operations associated with service provision, including support, preventive and evolutionary maintenance.

Relevant certifications

SAP-Certified Provider of SAP Business Suite Solutions Operations

We are certified in the use of best practices in SAP Business Suite solutions.

SAP-Certified Provider of SAP S/4HANA Solutions Operations

We are certified in the use of best practices in SAP S/4HANA solutions.

ISO9001 | ISO14001 | ISO15504 | ISO20000 | ISO27001 | ISO33001

We have the main certifications in quality management, environment, process evaluation, IT service management and information security systems.

SAP PCoE | SAP PARTNEREDGE PROGRAMME | SAP SMaaMS

We are a Partner Centre of Expertise, growing together with SAP thanks to the SAP PartnerEdge Programme, and we are SAP Solution Manager as a Managed Service (SMAMS).

We increase the commitment to business improvements, with the optimisation of evolutionary and preventive maintenance to the detriment of incidental maintenance, thus transforming your installation.

From reaction to improvement
Experiencia del empleado
Predictive assets insights

We offer full visibility from all angles of the service: governance, operations, quality and constant feedback.

360° Visibility

We identify repetitive and time-consuming processes for improvement or elimination within the company's business flows.

Focusing on value
retos
automatizar

We making services economically profitable thanks to the synergies and economies of scale of our AM model.

Improved profitability

OUR VALUE

tools

Customised methodology

We provide close user support and corrective and evolutionary maintenance of the installations following AM methodologies, which are perfected and constantly evolving thanks to our extensive experience and growth in this field.

Certificaciones

Expert consultancy

We boast superior knowledge in SAP components and their interrelation with other components of the manufacturer and external systems. AM consultant training at SEIDOR features both programming and sectoral components, offering highly complex technical services and support services in mature systems.

technology management

Transformation

Many customers rely on SEIDOR to transform their user support into a professional and expert AM service model. The transformation processes are led by specialists in the SEIDOR AM services.

Validación

Transition

We apply our methodology and best practices to ensure the highest quality in the transfer of services, which is essential to ensure the stability and operation of the business. SEIDOR's extensive network of knowledge areas, sectors and R&D departments provides the necessary expertise.

Conócenos

Governance

Each of the defined areas (service, quality and operational) requires a governance structure for optimal management and coordination, structured in three committees (management, monitoring and operational), with the participation of the customer and SEIDOR. These committees are essential for the good management of the service.

With more than 550 AM SAP Consultants, with an average team seniority of more than 8 years, distributed in the knowledge areas of the SAP ecosystem, we are committed to retaining talent in order to have a stable and motivated team.

High availability of expert resources
Capacities
Gestión de personas
Automatización

With more than 1,000 customers, SEIDOR is one of the largest SAP partners in Spain and worldwide, both in terms of implementations and installed base customers. This allows us to generate synergies by sector and by common problems that provide us with a high level of knowledge of the businesses conveyed through our AM service.

National coverage
Capacities

Through our 82 branches, we provide direct coverage in 39 countries. These services are coordinated through 4 Main Hubs located in Spain, Argentina, Brazil and South Africa.

In addition, thanks to the alliance with United VARs, we offer "Follow the Sun" coverage to all our customers in more than 100 countries.

International coverage
Capacities
Presupuestación y consolidación

We use tools in all areas of service:

Noticias

Ticketing Tools

The Intelligent Recurrence Recognition (SIR) tool within the SEIDOR's Solman ticketing system.

ERM tool for the integration of external ticketing.

service

Knowledge Management Tools

Trex, used internally to search for relevant information in messages and attached content within Solman

Bots to help locate knowledge through natural language.

educacion

Self-training tools

For example, the SAP Enable Now solution for recording content and automatically generating a manual and audiovisual guide.

comunicación

Communication tool

Unified Communications System (SCU) based on Microsoft 365 technology combining the Outlook365 and Teams365 mail client as a remote collaboration tool.

Certificaciones

Service Monitoring

We use SAP Business Objects integrated with Solman, although it can be integrated with different platforms if the source of the information is different.

casos de éxito

SEIDOR Intelligence

The AM division, together with the R&D&I area for the development of new SEIDOR technologies, is developing SEIDOR-BPA (Seidor Business Process Automation), a set of tools aimed at business development with Artificial Intelligence.