Companies are increasingly dependent on information systems to maintain their activity and operation and ensure business continuity. Maintenance is key to preventing disruption through corrective or preventive services, whether for infrastructures, systems or applications. Maintaining competitiveness is associated with continuous developments adapted to the needs of the business. IT departments must structure their service catalogue for the business and responding to requests.

At SEIDOR, we offer maintenance services at all levels, allowing companies to unify their contracts into a single supplier. We also take co-responsibility for managing the service, avoiding duplication and reducing the workload of own resources. For this reason, we monitor service level indicators and remain proactive toward improvements.

We have teams with resources, methodologies and tools specialised in this type of service. Specifically in the SAP ERP area, there are 2 main blocks of managed services that in some cases are contracted jointly and in other cases separately: Application Managed Services and SAP BASIS Managed Services.