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CUSTOMER EXPERIENCE WITH SAP
SAP Service Cloud
SAP Service Cloud and SEIDOR will be your allies in offering the best customer service, building loyalty, and improving project results.
CUSTOMER EXPERIENCE WITH SAP
SAP Service Cloud
SAP Service Cloud and SEIDOR will be your allies in offering the best customer service, building loyalty, and improving project results.
The SAP Service Cloud application allows you to manage any customer request or need with full traceability. It also increases the efficiency and speed of your agents, allowing them to provide value to customers and control service level achievement in real-time. Thanks to the 360º view integrated with all the company's systems and channels (online sales, marketing campaigns, social media, etc.), you can keep the customer satisfied.
Complete your help desk using CC365, a fully integrated switchboard that allows you to receive and route incoming customer requests by call, email, and even WhatsApp.
Use the powerful Field Service Management planning tool to manage fieldwork and improve technicians' on-site execution.
Value proposition
Agent expertise
Improve after-sales service by increasing the efficiency and speed of your agents and enabling them to bring value to the customer.
Building customer loyalty
More satisfied customers who feel understood and well looked after.
Analytical
Controls service level achievement in real-time.