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SAP Field Service Management
Combine technology with the field service management value chain to better understand the customer.
CUSTOMER EXPERIENCE WITH SAP
SAP Field Service Management
Combine technology with the field service management value chain to better understand the customer.
SAP FSM
Benefits
With SAP Field Service Management, you can experience fast and effective planning, instant availability of all relevant information, transparent communication, and customer self-service that reduces response times.
Ensure the best technicians and parts are available for more efficient customer visits through the use of mobile technology and AI recommendations.
Improve first-time fix rates
Integrate front-office and back-office processes to embrace better service.
Efficient field service processes
Increase customer satisfaction and revenue by creating more productivity, using efficient services, and utilizing analytics for better decision-making.
Cut costs and increase revenue
Working with Coresystems to Provide SAP FSM
SEIDOR USA is working with Coresystems to provide SAP Field Service Management to our customers. Learn more about Coresystems, SAP's largest FSM partner.
Key Features
Real-time field service metrics
- Standardized and customized analytics and reports allow easier decision making
- Observe and analyze critical KPIs
- Meet the requirements of service-level agreements (SLAs)
Mobile and desktop reporting
- Gain a 360-degree view of everything involved in a single data hub
- Access dashboards and reports on mobile devices, desktops, and offline sources
Individualized reports and invoices
- Create complete service reports on site
- Automatically upload invoice reports into your ERP system and send to customers
AI-enabled scheduling
- Manage complex shift schedules and service calls
- Optimize business activities with AI software
- Customize your planning list to prioritize important information
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