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SAP Field Service Management

Combine technology with the field service management value chain to better understand the customer.


SAP Field Service Management

Combine technology with the field service management value chain to better understand the customer.



With SAP Field Service Management, you can experience fast and effective planning, instant availability of all relevant information, transparent communication, and customer self-service that reduces response times.

Ensure the best technicians and parts are available for more efficient customer visits through the use of mobile technology and AI recommendations.

Improve first-time fix rates
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Person viewing analytics on tablet

Integrate front-office and back-office processes to embrace better service.

Efficient field service processes

Increase customer satisfaction and revenue by creating more productivity, using efficient services, and utilizing analytics for better decision-making.

Cut costs and increase revenue
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Working with Coresystems to Provide SAP FSM

SEIDOR USA is working with Coresystems to provide SAP Field Service Management to our customers. Learn more about Coresystems, SAP's largest FSM partner.

Key Features

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Real-time field service metrics

  • Standardized and customized analytics and reports allow easier decision making
  • Observe and analyze critical KPIs
  • Meet the requirements of service-level agreements (SLAs)
Desktop computer

Mobile and desktop reporting

  • Gain a 360-degree view of everything involved in a single data hub
  • Access dashboards and reports on mobile devices, desktops, and offline sources

Individualized reports and invoices

  • Create complete service reports on site
  • Automatically upload invoice reports into your ERP system and send to customers
AI robot

AI-enabled scheduling

  • Manage complex shift schedules and service calls
  • Optimize business activities with AI software
  • Customize your planning list to prioritize important information

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