SAP Service Cloud
The service platform that connects your customer service with SAP: resolve faster, improve your agents' productivity, and offer consistent experiences with real-time data.
The service platform that connects your customer service with SAP: resolve faster, improve your agents' productivity, and offer consistent experiences with real-time data.
SAP Service Cloud is the solution that integrates your customer service with SAP ERP to offer agile and connected support.
Qué problemas resuelve
Slow and fragmented customer service
Scattered cases across different channels and systems, which delays resolution and generates dissatisfaction.
Lack of customer history visibility
Agents do not have access to a 360-degree view of the customer, making it difficult to offer personalized and consistent service.
Inefficient service processes
Too many manual tasks, rework, and lack of automation that reduce team productivity.
Customer service management tool not very intuitive
Low adoption and difficulties in the daily operations of customer support teams.
Make every opportunity count
If you are looking to resolve your customers' requests faster, increase your agents' productivity, and offer consistent service across all channels with a CRM connected to SAP ERP, it's time to take the step.
Key Features
Centralize all interactions in one place, with guided processes and automation that help agents resolve issues faster and more consistently.
Leverage Machine Learning and generative AI to anticipate incidents, recommend solutions, and generate automatic summaries. Monitor key metrics and KPIs in real-time to improve service quality.
Easily connect with SAP ERP, Outlook, Gmail, and Teams. Serve your customers from any channel (phone, email, chat, portal, or mobile) with an intuitive and scalable platform.
FAQ
What is the difference between SAP Service Cloud and other CRMs?
SAP Service Cloud integrates natively with SAP ERP and the SAP ecosystem, allowing agents to work with real-time information and provide consistent service across all channels. Additionally, it incorporates generative AI, advanced analytics, and guided processes that increase productivity and enhance the customer experience.
Can it be integrated with older versions of SAP ERP?
Yes, although some advanced functionalities will depend on the version. We evaluate each case to ensure compatibility and maximum integration.
What does the base package of SAP Service Cloud include?
Includes key functionalities such as case management with guided process, 360º customer view, embedded analytics with SAP Analytics Cloud, service intelligence with predictive AI, and team tracking. Additionally, it incorporates data migration, training, customization, and the possibility to integrate KPIs from SAP ERP.
How long does it take to implant?
The base package can be ready in a few weeks, including training and data migration. We adapt the schedule to your business structure.
Does the customer service team need a lot of training?
No. The interface is very intuitive and designed to be used from any device. Additionally, we include practical training tailored to each user role.
What does post-implementation support include?