Seidor
customer experience

Customer Experience

Transform the relationship with customers, offer unique and personalized experiences, and create value in every interaction.​

Customer Experience

Transform the relationship with customers, offer unique and personalized experiences, and create value in every interaction.​

Understanding, connecting, and communicating with clients, suppliers, and collaborators, positioning the brand and our products and services, is key to resilience in a rapidly changing environment. All of this in an omnichannel and digital context that we must connect with the physical.

osborne
Grupo Osborne | SAP Commerce Cloud
Success case

As a result of an evaluation of the digital ecosystem, Osborne has decided to implement a new e-Commerce platform, SAP Commerce Cloud. The new platform integrates the management of all channels and the customer base into a single solution to improve the shopping experience and facilitate internal management.

Experience management

Experience management

Regarding digital transformation, all organizations have in one way or another outlined their action plan, which is a fundamental part of being able to provide a personalized, individualized service that satisfies the customer experience in order to improve customer loyalty.

Business challenges

Understand the customer experience culture within your company to maintain **coherence between channels and touchpoints**, and align it with business objectives.

CX Culture
servicios-nube
arquitectura-nube

Maintain a unique value proposition in the market that anticipates and adapts to the needs and desires of customers and sets itself apart from competitors.

Design

Customize the experience in an automated and scalable way thanks to an omnichannel strategy and a Customer Data Platform based on measuring, understanding and anticipating customer behavior.

Omnichannel hyper-personalization
Chatbot
Dos chicas hablando

Quantify the ROI in CX with those metrics that truly contribute value to the business and the customer and report them to the entire company.

Return on investment​

SEIDOR Smart Support

Discover our comprehensive user support and personalized advice service
of the workstation. Accessible from a single platform.

Our Customer Experience solutions

Strategy

Strategic consulting and design of digital services, products, and businesses to design experiences

Technology

Specialized architecture and engineering services to create tailored solutions and ensure business sustainability.

Channel

Design and development of web, mobile, and new format applications to scale your business.

Marketing

Creative agency to create 360 campaigns, automated marketing and hyper-personalization.

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