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As companies across the world embrace digital transformation, it has become clear that a suboptimal technology infrastructure is a not only a barrier to successful digital transformation, but also a financial burden on the business

How can customer loyalty be nurtured at every touch point of the buying process?

The omnichannel experience, in which companies aim to provide seamlessly integrated channels that cater to customers’ buying preferences and move them toward the most efficient resolution is not a new idea, but it has evolved over time.

The pandemic has had a dramatic impact on every aspect of our lives. One of the most important lessons we at Seidor Africa have learned, is the need for adaptability, particularly when it comes to our people.

Helping employees maintain mental health and efficiency during a crisis requires flexibility, empathy, and consistent communication.

Think ERP solutions are only for large enterprises? Think again. Many ERP customers are small and midsize companies using solutions that have been designed specifically with their needs in mind. That includes the initial project cost as well as maintenance fees, which are lower than those of solutions aimed at the enterprise market.

“Never has there been a better time to deploy an ERP solution than right now,” says Heinrich de Leeuw, MD, SEIDOR SADC.

“ERP software and services have improved dramatically in recent years. It is no longer an enormous expense, nor does it take ages to implement."

With supply chain fragility top of mind, suppliers are focusing on how to get their products to customers while observing the required compliance trails. The reality is that with the appropriate use of ERP technology, solutions exist that enable business continuity for small and medium enterprise owners in this fragile economy. Although the adoption rate is increasing, many businesses are not aware of its importance.