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CUSTOMER EXPERIENCE
Customer Experience Analytics with Qualtrics
Qualtrics Customer Experience Management is the specialised analytics solution that allows you to measure, manage and improve customer experience. Find out how your brand, products and services are perceived, to improve the entire organisation's operations.
CUSTOMER EXPERIENCE
Customer Experience Analytics with Qualtrics
Qualtrics Customer Experience Management is the specialised analytics solution that allows you to measure, manage and improve customer experience. Find out how your brand, products and services are perceived, to improve the entire organisation's operations.
Thanks to Qualtrics Customer Experience Management, you can generate surveys to measure the level of customer satisfaction and detect points for improvement, analyse the results of the surveys, define the changes to be made to the company's internal processes and execute the changes with measurement of the results.
Get first-hand knowledge of your customers' satisfaction and make the right decisions in terms of their experience, making your products and services evolve.
Value proposition
Measurement
Measures the level of satisfaction and detects points for improvement. Individualised information, tailored to each customer and point of contact. AI to identify feelings and issues for action.
Implementation
It implements improvements in all areas of the company, both with end users and employees. Allows the system to trigger actions accordingly: close-the-loop.
Loyalty
Building customer loyalty by turning them into fans and brand lovers is the guarantee of increased revenue for the company.
CAPABILITIES
Human capital
More than 130 people dedicated to the implementation of Customer Experience projects and more than 50 customers worldwide.
Internationalisation
International SAP reference partner with 3 Competence Centres worldwide.
Broad expertise
Wide-ranging experience in all areas of Customer Experience