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HUB OS
Guest Experience
Create an inviting guest experience that exceeds customer satisfaction every visit.
HUB OS
Guest Experience
Create an inviting guest experience that exceeds customer satisfaction every visit.
Hotels are not like every other business. They provide a constant, 24/7 customer experience that must always be up to standards. Specific protocols must be in place to provide a consistent experience for each guest. With Hub OS Guest Experience Solution, you can consistently monitor how each guest’s experience progresses. Because of this, you will be able to fix any issues before it is too late, avoiding negative reviews on social media, TripAdvisor, Booking, etc.
Consistency is vital for the hotel staff, providing customer service to the guests. There must be consistency across the board, including housekeeping, maintenance, and other staff members throughout the hotel. This allows all guests to be accounted for, and any open incidents get resolved immediately. With Hub OS Guest Experience Solution, you can have an organized system for all staff members to provide an outstanding guest experience.
Highlights of Guest Experience Solution
Avoid the repeated complaints
All staff will be aware of open incidents providing a closer and personalized treatment to your guests.
Guest monitoring in-house
Monitor all the incidents and improve the guest experience before leaving the hotel.
Cross-departmental collaboration
Analyze any cross-data incident between quality, maintenance, housekeeping, reception, and other departments.
Analysis
Learn in detail all the percentages of incidents generated by housekeeping, technical services, guest service, or F&B.
Get the best version of your hotel operations
Hub OS is the most automated and flexible operating system to maximize your hotel’s performance, from the opening to operations and management. Check out our Hub OS overview brochure to learn more.
Why
Hub OS?
Adopting the right hotel quality solution is the key to consistently providing an excellent guest experience. In summary, the best way to provide this service to every customer is to stay organized across all departments in the hotel and communicate whenever issues arise.
