Seidor
gestión puesto trabajo

SMART WORKPLACE

Workplace governance and management

The modernisation of the workplace must accompany our organisations as time goes on, and for this reason, it is necessary to ensure optimal governance and management. We help you to achieve this.

SMART WORKPLACE

Workplace governance and management

The modernisation of the workplace must accompany our organisations as time goes on, and for this reason, it is necessary to ensure optimal governance and management. We help you to achieve this.

The modernisation of the workplace is now a differentiating factor in organisations. Intelligent productivity, connectivity, mobility, job flexibility, open collaboration and knowledge sharing capacity are trends in designing a people-centred workplace

The business unit that provides Microsoft-based solutions performs unified management of this portfolio, the scope of which is framed within four major service sections:

Corresponding to the administrative management of Azure, Office 365, Intune, etc. with the aim of enabling and streamlining its use.

Management and Administration
gestion
gestión de proyectos microsoft

This is understood as the execution of the changes required for operational maintenance of the service within the contracted scope.

Operation

Encompassing the operational and technical definition of the contracted service, CMO/CMI (Operational and Integral Command Tables), cost management and monitoring of the contracted services.

Governance
relato
service management

Executed under a reactive model according to SLA levels and criticality of each incident, complemented by a proactive model coming from monitoring itself or defined within the Government service.

Support

Service model

Multi-customer service

Thanks to this model, we foster maximum synergies and efficiencies, allowing for a specific service dedicated to the client in line with its characteristics and requirements.

Multi-language Service

Prepared to offer service in different languages, including Spanish, Catalan, English, Italian, Portuguese and Chinese.

High Availability Service

Our SCS (Seidor Customer Service) has a redundancy service, located in two centres of excellence.

Monitoring and Control Tools

Our service manages all service indicators (SLAs, criticality and monitoring) on different ticketing tools or through our own tools.

Resource Model

Our capabilities are highly qualified in terms of the knowledge of each service, experience and methodological level, applying ITIL as a basis for daily operations.

Contact Channels

Our SCS (SEIDOR Customer Service) has different complementary and alternative contact channels that are fully coordinated through telephone, email and the website.