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Technology Management
SAP Application Management Services (SAP AMS)
As one of the main AM service deployers and providers in the market, SEIDOR provides a service to organisations that enables them to grow and transform their businesses, either by incorporating new businesses or by making their functionalities evolve.
Technology Management
SAP Application Management Services (SAP AMS)
As one of the main AM service deployers and providers in the market, SEIDOR provides a service to organisations that enables them to grow and transform their businesses, either by incorporating new businesses or by making their functionalities evolve.
+550
AM specialist consultants (200 AM consultants internationally)
+200
National and international AM customers
100%
Functional Coverage
+100
Countries with territorial coverage
AM service areas
Service Management
Financial planning and control, monitoring reports, service levels and indicators. Controls the risks and ensures the resources necessary to ensure the maintenance and evolution of the Information Systems.
Quality Management
It establishes control mechanisms for monitoring quality indicators and compliance with Operational Management procedures and methodology, as well as improvement plans.
Operational Management
We respond to the daily operations associated with service provision, including support, preventive and evolutionary maintenance.
Relevant certifications
SAP-Certified Provider of SAP Business Suite Solutions Operations
Estamos certificados en el uso de las mejores prácticas en la operación de soluciones SAP Business Suite.
SAP-Certified Provider of SAP S/4HANA Solutions Operations
Estamos certificados en el uso de las mejores prácticas en la operación de soluciones SAP S/4HANA.
iso9001, iso14001, iso15504, iso20000, iso27001,iso33001
Disponemos de las principales certificaciones en sistemas de gestión de calidad, medioambiental, evaluación de procesos, gestión de servicios TI y de seguridad de la información.
SAP PCOE, SAP PARTNEREDGE PROGRAM, SAP SMaaMS
Somos Partner Center of Expertise, crecemos juntamente con SAP gracias al SAP PartnerEdge Program y somos SAP Solution Manager as a Managed Service (SMaaMS).
Increasing commitment to business improvements, with the optimisation of evolutionary and preventive maintenance to the detriment of incidental maintenance, thus transforming our customer's installation.
From reaction to improvement
Having full visibility from all angles of the service: governance, operations and quality, giving constant feedback on all of this.
360° Visibility
Identifying repetitive and time consuming processes for improvement or elimination within the company's business flows.
Focusing on value
Making services economically profitable thanks to the synergies and economies of scale of our AM model.
Improved profitability
OUR VALUE
Customised methodology
We provide close user support and corrective and evolutionary maintenance of the installations following AM methodologies, which are perfected and constantly evolving thanks to our extensive experience and growth in this field.
Expert consultancy
Disponemos de un alto conocimiento en los componentes SAP, y su interrelación con otros componentes del fabricante y con sistemas externos. La formación de un consultor de AM en SEIDOR es multicomponente funcional, de programación y de sector, pudiendo ofrecer servicios de alta complejidad técnica y soporte en sistemas maduros.
Transformation
Many customers rely on SEIDOR to transform their user support into a professional and expert AM service model. The transformation processes are led by specialists in the SEIDOR AM services.
Transition
We apply our methodology and best practices to ensure the highest quality in the transfer of services, which is essential to ensure the stability and operation of the business. SEIDOR's extensive network of knowledge areas, sectors and R&D departments provides the necessary expertise.
Governance
Each of the defined areas (service, quality and operational) requires a governance structure for optimal management and coordination, structured in three committees (management, monitoring and operational), with the participation of the customer and SEIDOR. These committees are essential for the good management of the service.
With more than 550 AM SAP Consultants, with an average team seniority of more than 8 years, distributed in the knowledge areas of the SAP ecosystem, we are committed to retaining talent in order to have a stable and motivated team.
High availability of expert resources
Capacities
With more than 1,000 customers, SEIDOR is one of the largest SAP partners in Spain, both in terms of implementations and installed base customers. This allows us to generate synergies by sector and by common problems that provide us with a high level of knowledge of the businesses conveyed through our AM service.
National coverage
Capacities
Through our 82 branches, we provide direct coverage in 39 countries. These services are coordinated through 4 Main Hubs located in Spain, Argentina, Brazil and South Africa.
In addition, thanks to the alliance with United VARs, we offer "Follow the Sun" coverage to all our customers in more than 100 countries.
International coverage
Capacities
We use tools in all areas of service:
Ticketing Tools
The Intelligent Recurrence Recognition (SIR) tool within the SEIDOR's Solman ticketing system.
ERM tool for the integration of external ticketing.
Knowledge Management Tools
Trex, used internally to search for relevant information in messages and attached content within Solman.
Bots to help locate knowledge through natural language.
Self-training tools
For example, the SAP Enable Now solution for recording content and automatically generating a manual and audiovisual guide.
Communication tool
Unified Communications System (SCU) based on Microsoft 365 technology combining the Outlook365 and Teams365 mail client as a remote collaboration tool.
Service Monitoring
We use SAP Business Objects integrated with Solman, although it can be integrated with different platforms if the source of the information is different.
SEIDOR Intelligence
The AM division, together with the R&D&I area for the development of new SEIDOR technologies, is developing SEIDOR-BPA (Seidor Business Process Automation), a set of tools aimed at business development with Artificial Intelligence.