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SERVICES
SAP PCOE Support
As a certified SAP Support partner, we adhere to the highest level of quality and customer focus enforced by SAP. We provide support to various customers across multiple industries.
SERVICES
SAP PCOE Support
As a certified SAP Support partner, we adhere to the highest level of quality and customer focus enforced by SAP. We provide support to various customers across multiple industries.
Our support center is certified to provide support for:
SAP S/4HANA Solution
SAP ECC
And SAP Cloud Solutions
We have a full-time dedicated support team to look after your needs. We will work with you to tailor support packages to best suit your budget and your operational needs
About SAP Partner Centre of Expertise (PCOE)
What is PCoE?
The SAP PCOE (Partner Center of Expertise) is a SAP certification that ensures partners can provide SAP Support to indirect customers. All SAP Partners who are eligible to provide SAP Support to indirect customers must pass a complex certification to ensure the quality of SAP Support.
What is SAP Partner Centre of Expertise Re-Certification Audit?
SAP performs remote checks on all SAP certified people, infrastructure, and support processes every two years to ensure customers are well taken care of in accordance with SAP's current technical standards. Audit confirms that all services and support are in accordance with the company consultant's ongoing improvement.
What is our “Global PCoE Centralization
Along with SAP global consultants, SEIDOR has successfully developed a Global Support Center in presence in 30+ Countries by 15 PCoE Support Offices.
Some numbers:
Presence on 30 Countries by 15 PCoE
Support Office
24/7 support
+64,000 SAP Customers with SAP Maintenance
+6 Support Languages
+1000 SAP Productive System with active monitoring
+1200 SAP product errors reported in 2018, 38% of solutions provided by Seidor
3 Global Solution Manager Systems
As an SAP Partner Center of Expertise (PCoE), SEIDOR can support its customers through:
SEIDOR’s qualified experts
Strong cooperation and relationship with SAP worldwide experts
Robust issues resolution focusing on customer training and support/satisfaction
Qualified experts with deep SAP understanding and many years of experience
Real-time SAP solutions support and expertise