How to Manage Hotel Operations Efficiently with Hub OS

Many hotels still use outdated hotel technology to manage everything and fear upgrading it in case it disrupts the guest experience or staff working situations.

However, using outdated and fragmented operation systems can mean things don't run as smoothly as they could. It also means that hotels don't get as much out of their staff, can't provide the highest-level guest experience, and undertaking tasks may cost more time and money than is necessary.

Any sized hotel can experience issues that negatively impact cash flow, hotel operations, and the guest experience.

Managing everything a hotel needs in one place makes it easier for every staff member working in a hotel. It means they can provide services quicker and easier while still providing a 5-star service to every hotel guest and reducing operational costs.

An automated system for efficient operational workflows

Hub OS is an all-in-one hotel management system, making communicating easier for different teams. It creates an environment where hotels and staff are more organized, streamlining communication between everyone and preventing communication failures.

Managers can create a calendar of scheduled tasks based on the country's regulations and corporate criteria, allowing them to track details and ensure everyone is adhering to those standards and nothing is slipping through the cracks.

Staff can reduce how long they take to respond to any issues, further boosting guest experience and satisfaction while helping to avoid negative online reviews.

For maintenance teams, Hub OS helps organize preventative and corrective maintenance throughout the hotel. Everything can be kept up to date, including failed machines or faults with a system, so that hotels can keep track of everything. Employees can be assigned to different areas or task sets depending on their role or responsibility.

Using real-time data ensures staff can deal with any maintenance issues quickly and effectively. It's easier for them to prevent big issues and keep equipment running smoothly instead of only dealing with problems once they're a bigger issue. They can also see if they need to fix faults like failed machines, systems, or equipment.

Management can assign technicians to different tasks, create customized calendars of scheduled tasks, and generate automated reports when work has been completed and is ready to review.

Regarding housekeeping, Hub OS allows managers to check a hotel's overall productivity, saving time, cutting costs, and keeping everything organized. They can assign housekeepers to different rooms or common areas, see where they and their team members have already cleaned alongside where still needs to be cleaned and even receive room service alerts.

Being able to track how long attendants take to clean a room means it's easier to organize schedules and see how much it costs to clean each room. Hub OS also provides productivity data on attendants within the hotel based on parameters such as the type of room, cleaning time, targets, and opportunities.

Based on this data, managers can assign rooms to attendants based on the type of room, stay-over/checkout, workload, and attendant ratios. Hub OS provides staff with real-time pop-up notifications with all the information they need to provide the best possible service.

All this provides a higher quality guest experience, as does the ability to manage the guest experience within Hub OS. Staff can communicate with guests from within it, discussing any issues or anything a customer may need during their stay.

Hub OS is designed to be intuitive, provide excellent support, create more flexibility within the hotel, and be easy to implement.

How can we help?

Hotels need to provide a high-quality, consistent customer experience all day, every day. When everything a hotel needs, from maintenance to guest experience, is managed in the same place, this is easier. It also helps hotels fix issues before they become significant problems that impact the guest experience and lead to negative reviews online.

Ready to learn more about Hub OS? Contact us today.