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INNOVATION & VENTURES
Chatbots
Chatbots are a technology that simulates a human conversation through a specific channel. Chatbots use artificial intelligence to guide conversations and respond to users at any time and in any language.
INNOVATION & VENTURES
Chatbots
Chatbots are a technology that simulates a human conversation through a specific channel. Chatbots use artificial intelligence to guide conversations and respond to users at any time and in any language.
BUSINESS CHALLENGES
Reduce response times and costs
Chatbots can respond 24/7 to the most common questions submitted by customers, reducing response times and costs for the company.
Optimise customer service representative time
By handling simple tasks, Chatbots enable representatives to focus on tasks that are more complex or require human involvement.
Greater customer insight
Collecting valuable data while interacting with customers helps to identify issues and provide better solutions.
Deliver services across multiple channels
Ability to interact with Chatbots from the most popular channels, such as WebChat, WhatsApp, Telegram, Voice, etc.
FEATURES
Answers to frequently asked questions
Chatbots can solve the most common queries quickly and easily without the need for a customer service representative.
Automatic process activation
They can activate automatic processes, thereby freeing the customer from performing repetitive tasks and optimising their time.
Simplification of actions
They help to perform tasks that involve several steps in a simple way, using natural language.
Localisable
They let you respond in any language tailored to the needs of the target country and market.
Capacities
Specialised in the SAP ecosystem
Facilitates integration with any SAP system and deployment to the SAP Cloud platform (BTP).
Extensive knowledge of Alexa
Expertise in developing customised Alexa Skills for the entire range of devices (i.e. voice-enabled and display devices).
Integration gateway
With a gateway to integrate any Chatbot or AI service. Accepts multiple input channels and feeds back information tailored to each channel
BENEFITS
Availability 24/7
It is available at all times to help customers and solve any problems related to the globalisation of the solution in different countries.
Optimisation of company resources
Instead of handling the most common tasks, customer service representatives can focus on tasks that are more complex or require human involvement.
Improved customer service
It responds quickly to any customer request, reducing waiting times and boosting customer satisfaction and loyalty.