Organisations are experiencing an increasing dependence on information systems to maintain their activity and operation, ensuring business continuity. Maintenance is the key to avoid disruptions through corrective or preventive services, whether for our infrastructures, systems or applications. Staying competitive is associated with continuous evolutions adapted to the needs of the business. IT departments must structure their catalogue of services for the business and attend to requests.

At SEIDOR we provide maintenance services at all levels, allowing companies to unify their contracts with a single supplier. In addition, we take co-responsibility for managing the service, avoiding duplication and reducing the workload of our own resources. Therefore, we monitor service level indicators and are proactive in proposing improvements.

We have teams with resources, methodologies and tools specialised in providing this type of service. Specifically in the SAP ERP area, there are 2 main blocks of managed services that are sometimes contracted jointly and sometimes separately: Application Managed Services and SAP BASIS Managed Services.