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TECHNOLOGY MANAGEMENT
SAP BASIS Managed Service
Grow your business thanks to an industrialised, proactive, scalable, SLA-based, multi-certified service at a fixed rate, provided by dedicated BASIS specialists with whom you can speak naturally.
TECHNOLOGY MANAGEMENT
SAP BASIS Managed Service
Grow your business thanks to an industrialised, proactive, scalable, SLA-based, multi-certified service at a fixed rate, provided by dedicated BASIS specialists with whom you can speak naturally.
+120
Active services
+80
24x7 corrective support
+1.200
SAP managed systems
+50%
Systems on SAP HANA
What do we get with the SAP BASIS Managed Service?
Ensure business availability
Avoid system availability and performance issues that negatively impact the business or brand image.
Have the right knowledge
To have a properly sized, continuously trained and service-focused SAP BASIS administration team.
Meet optimal service levels
Ensures compliance with established KPIs, and in case of a business continuity solution, also with RTOs and RPOs.
Ensure effective communication and management
It interacts naturally with the team, providing a proactive, scalable service governed by efficient management bodies.
Capacity
Proactivity and Monitoring
Management, supervision and administration of your SAP system maximising its performance and minimising incidents and problems.
Expertise and Collaboration
You have a specialist SAP BASIS team that takes responsibility for the service, provides technical advice and acts as one of your in-house team.
Commitment and Accountability
With the capacity to attend to and resolve critical incidents 24x7, committed to quality, safety and continuous improvement, and based on a fixed fee model.
Secure procurement and return
Conducting secure, professional procurement and return phases based on minimising risk and impact on end-users and internal IT staff.
Benefit with SEIDOR
Minimises disruptions to systems
Have a specialised SAP BASIS team
Meeting SLAs
Have efficient governance and control
SAP BASIS Managed Service
SEIDOR's SAP BASIS managed service consists on the following:
Service Management & Deliverables
Technical Monitoring Service
Administration Services
Corrective Services
Preventive and Planned Actions Service
On-Demand Service
These services can be customised in certain aspects to meet the particular requirements of each organisation.
The managed service is provided on the set of SAP solutions, and the systems that comprise it.
This service is included in our SEIDOR Cloud/4SAP solution when you are looking for a managed service of infrastructure, platform and BASIS all in one.
Relevant certifications
ISO9001 | ISO14001 | ISO15504 | ISO20000 | ISO27001 | ISO33001
We have the main certifications in quality, environmental, process evaluation, IT service management and information security management systems.
SAP PCoE | SAP PARTNEREDGE PROGRAM | SAP SMaaMS
We are Partner Center of Expertise, we grow together with SAP through the SAP PartnerEdge Program and we are SAP Solution Manager as a Managed Service (SMaaMS).
SAP Run Certification
Certified to offer a comprehensive operation of SAP solutions in accordance with the manufacturer's quality standards.
SAP-Certified Provider of SAP S/4HANA Solutions Operations
We are certified in the use of best practices in the operation of SAP S/4HANA solutions.