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TECHNOLOGY MANAGEMENT
SAP Application Management Services (SAP AMS)
As one of the leading AM implementers and service providers in the market, SEIDOR provides a service to organisations that enables them to grow and transform their businesses, whether by incorporating new businesses or evolving their functionalities.
TECHNOLOGY MANAGEMENT
SAP Application Management Services (SAP AMS)
As one of the leading AM implementers and service providers in the market, SEIDOR provides a service to organisations that enables them to grow and transform their businesses, whether by incorporating new businesses or evolving their functionalities.
+550
Consultants specialising in AM
+200
National and international AM customers
100%
Functional coverage
+100
Countries with territorial coverage
AM service areas
Service Management
Economic planning and control, monitoring reports, indicators and service levels. It controls the risks and ensures the necessary resources to guarantee the maintenance and evolution of the information systems.
Quality Management
It establishes control mechanisms for monitoring quality indicators and compliance with Operational Management procedures and methodology, as well as improvement plan
Operational Management
We respond to the daily operations associated with service provision, including support, preventive and evolutionary maintenance.
Relevant certifications
SAP-Certified Provider of SAP Business Suite Solutions Operations
Estamos certificados en el uso de las mejores prácticas en la operación de soluciones SAP Business Suite.
SAP-Certified Provider of SAP S/4HANA Solutions Operations
Estamos certificados en el uso de las mejores prácticas en la operación de soluciones SAP S/4HANA.
ISO9001 | ISO14001 | ISO15504 | ISO20000 | ISO27001 | ISO33001
Disponemos de las principales certificaciones en sistemas de gestión de calidad, medioambiental, evaluación de procesos, gestión de servicios TI y de seguridad de la información.
SAP PCoE | SAP PARTNEREDGE PROGRAM | SAP SMaaMS
Somos Partner Center of Expertise, crecemos juntamente con SAP gracias al SAP PartnerEdge Program y somos SAP Solution Manager as a Managed Service (SMaaMS).
We increase the dedication to business improvements, with the optimisation of evolutionary and preventive maintenance to the detriment of incidental maintenance, thus transforming your installation.
From reaction to improvement
We offer complete visibility from all angles of the service: governance, operational and quality, giving constant feedback.
360° visibility
We identify repetitive and cumbersome processes for improvement or elimination within the company's business flows.
Focus on value
We make services economically profitable thanks to the synergies and scale economies of our AM model.
Improved cost-effectiveness
OUR VALUE
Customised methodology
We provide close user support and corrective and evolutive maintenance of installations following AM methodologies, perfected and constantly evolving thanks to our extensive experience and growth in this field.
Expert consultancy
We have a high level of knowledge of SAP components and their interrelation with other components of the manufacturer and with external systems. The training of an AM consultant in SEIDOR is multicomponent functional, programming and sector, being able to offer services of high technical complexity and support in mature systems.
Transformation
Many customers have placed their trust in SEIDOR to transform their user support towards a professional and expert AM service model. The transformation processes are led by specialists in SEIDOR's AM services.
Transition
We apply our methodology and best practices to ensure maximum quality in the transfer of services, which is essential to ensure the stability and operation of the business. Thanks to SEIDOR's extensive network of knowledge areas, sectors and R&D departments, we have the necessary expertise to achieve this.
Governance
Each of the defined areas (service, quality and operational) requires a governance structure for optimal management and coordination, structured into three committees (management, monitoring and operational), with the participation of the customer and SEIDOR.
With more than 550 AM SAP Consultants, with an average team seniority of more than 8 years, distributed in the knowledge areas of the SAP ecosystem, we are committed to retaining talent in order to have a stable and motivated team.
High availability of expertise
Capacity
With more than 1,000 customers, SEIDOR is one of the largest SAP partners in the world, both in terms of implementations and installed base customers. This allows us to generate synergies by sector and by common problems that provide us with a high level of knowledge of the businesses conveyed through our AM service.
Coverage
Capacity
Through our 82 locations, we provide direct coverage in 39 countries. These services are coordinated through 4 main hubs located in Spain, Argentina, Brazil and South Africa.
In addition, thanks to the alliance with United VARs, we offer "Follow the Sun" coverage to all our clients in more than 100 countries.
International coverage
Capacity
We use tools in all service areas:
Ticketing Tools
Tool for Intelligent Recurrence Recognition (SIR) within the SEIDOR ticketing system, Solman.
ERM tool for the integration of external ticketing.
Knowledge Management Tools
Trex, used internally to search for relevant information in messages and attached content within Solman.
Bots for natural language-based knowledge localisation assistance.
Self-training tools
For example, the SAP Enable Now solution for recording content and automatically generating a manual and audiovisual guide.
Communication tool
Unified Communications System (UCS) based on Microsoft 365 technology, combining the Outlook365 email client and Teams365 as a remote collaboration tool.
Service Monitoring
We use SAP Business Objects integrated with Solman, although it can be integrated with different platforms if the origin of the information is different.
SEIDOR Intelligence
The AM division, together with the R&D&I area for the development of new SEIDOR technologies, is developing SEIDOR-BPA (Seidor Business Process Automation), a set of tools aimed at business development with Artificial Intelligence.